BOOKING CONDITIONS

Please note, this Booking Information forms part of your contract with SMOOTH TREKKING. The contract is between the Company and the Client, being any person traveling or intending to travel on a tour operated by the Company. The contract, including all matters arising from it, is subject to Turkish Law and the exclusive jurisdiction of the Turkish courts.

BOOKING:

To confirm a booking, you should provide us with the information requested on our booking form either verbally, by completing and returning the booking form or in writing by some other means (such as e-mail or using our Online Booking facility). All bookings are subject to our Booking Conditions. The lead passenger must be authorised by all participants or their parent or guardian where the participant is under 18, to make a booking with us on the basis of our Booking Conditions. By making a booking, the lead passenger confirms that he / she and all participants agree to the Booking Conditions. Once we have received the information we need to make the booking and all appropriate payments, we will, subject to availability, confirm your booking by issuing a confirmation invoice. Please check your invoice carefully as soon as you receive it.

PAYMENT:

The applicable deposit “the half of the total price” must be paid at the time of booking. Payments should be transferred to the bank account of COMPANY. The balance of all payments, including any surcharges, must be paid to the Company representative in cash when the tour starts. The Company guarantee to bring to life your trip if received the deposit and confirmed your holiday.

SPECIAL REQUESTS AND MEDICAL PROBLEMS:

If you have a special request, you should inform us of it in writing at the time of booking. We will try to meet your wishes. If any participant has any medical problem or disability which may affect your holiday, you must tell us before the lead passenger confirms your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. You must also notify us of any change or deterioration in the disability or medical condition or development of any disability or medical condition after booking. If a client commits an illegal act, they may be excluded from the tour. No refund will be given for any unused services.

INSURANCE:

The lead passenger is responsible for ensuring all participants have adequate and appropriate insurance. The insurance must as a minimum cover personal accident, medical expenses, loss of effects, repatriation costs and all other expenses, which might arise as a result of loss, damage, injury, delay or inconvenience. Policy details should be read carefully and taken on holiday with you. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

PASSPORTS, VISAS, PERMITS:

All participants must be in possession of a valid passport and all visas, permits and certificates, including medical certificates required for the whole of the holiday booked. All information and advice given by us on visas, vaccinations, climate, clothing, baggage, special equipment etc. is given in good faith. The lead passenger must ensure that all participants are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.

PRICES AND MINIMUM NUMBERS:

Some of the holidays featured in this brochure require a minimum number of participants before we can operate them. The applicable minimum number depends on various factors and varies from tour to tour. Our tailor-made prices are based on two people travelling together and sharing a room. If you require a single room, please ask us to quote the appropriate supplement.

CANCELLATION BY THE COMPANY:

The Company reserves the right to cancel any trip before its departure if "force majeure" circumstances occure. Examples include (in all cases whether actual or threatened) war, riot, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, epidemics / pandemics, fire, adverse weather conditions, unusual water levels in rivers and seas and closure of airspace or airports. In such a case, the Company will refund all money received, less money transfer expenses. We regret we can not accept liability or pay any compensation for any damage or loss as a result of "force majeure".

CANCELLATION BY THE CLIENT:

If the client wishes to cancel the booking, the effective date of cancellation will be upon our receipt of your notification. If the client needs to cancel for any reason prior to tour departure, the deposit paid before will be refunded to the Client except the bank charges withdrawed.